Delivery & Returns

How much does shipping cost?

Our shipping costs depend on your location and whether you would like your parcel to be shipped with standard or express delivery. 

Please see the table below for a cost overview.

  Metro Areas * Regional Rural & Remote
Standard shipping $8.00 $13.00 $22.50 +
Next Day Delivery *** $15.00
$15.00

 

*  Metro Perth, Hobart and Launceston will be charged regional prices – this is dictated by Australia Post.      

** Rural and Remote shipment costs will be confirmed at checkout.

*** Next day delivery Melbourne only. 50 km delivery radius of Melbourne CBD. Order before 2pm for next day delivery. Monday - Thursday. 

 

How long will it take to receive my parcel?

Please find estimated delivery times in the table below.

  Metro Areas Regional Rural & Remote
Standard shipping 2-5 business days 2-7 business days 3-10 business days
Express shipping 1-3 business days 1-3 business days 3-7 business days

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it and within 30 days of the original purchase date. It must also be in the original packaging.

Several types of goods are exempt from being returned - any item not in its original condition, is damaged or missing parts for reasons not due to our error and Gift Cards.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

    Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

     

    Late or missing refunds

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at hello@partandparcel.com.au

     

    Sale items

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

     

    Exchanges

    We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@virabderm.com.au and send your item to: 

    Part&Parcel 
    Unit 55, 15 Cochranes Rd
    Moorabbin VIC 3189 

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

     

    Shipping

    To return your product, you should mail your product to:

    Part&Parcel 
    Unit 55, 15 Cochranes Rd
    Moorabbin VIC 3189 

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    • No items in your parcel.