Your annual $60 membership ($5 per month) gives you access to our entire range of healthy, affordable household staples home delivered. As a member, you also help keep the prices down for each other. So, by the time you’ve spent about $150, you’re guaranteed to cover the cost of your membership in savings!
Unless you change your mind, your membership will automatically renew after 12 months. Of course, you will receive a reminder email 5 days before to ensure you have plenty of notice.
Absolutely; memberships can be cancelled anytime via your account login. However, the $60 membership fee is non-refundable. Cancelling means your membership will not be renewed and you will no longer be able to shop with P&P. If you change your mind, please email us and we will reactivate the remainder of your annual membership.
Becoming a member gives you access to our handpicked selection of premium, organic & healthy staples at well below retail prices. Instead of running around multiple retailers, members choose from our simple online store and receive everything in one parcel, right to your doorstep! So you don’t have to work hard to keep on top of your household staples. We have done the homework; ethically sourcing and partnering with great brands, so your ‘everyday shop’ is good for your health, good for your wallet, and good for the planet.
P&P’s membership model allows us to deliver the highest quality at a minimal margin. As our revenue is not impacted by product margins, our members are reassured that our products are curated solely on their merits.
Your ‘savings’ are calculated against each product’s recommended retail price (RRP). The majority of the time, the brand sets this. If they haven’t, we simply average 3 prices set by other retailers. We frequently check the numbers to ensure they remain up to date.
Not at all! You shouldn’t have to load up like a doomsday prepper to get a fair price. Because, more often than not, bulk-buying leads to pantries filled with expired goods – wasted money and wasted resources - especially for apartment dwellers or single-person households. Instead, we invite you to become a P&P member - saving without the bulk.
We believe that healthy claims need healthy scepticism. And that not all healthy products are created equal. That’s why we select our products with a fine-tooth comb. And also, a fine tooth.
Before any item hits our virtual shelves, we look beyond the packaging and put it to the test – researching every ingredient, health-benefit claim and customer review. Not to mention, carefully testing the product’s quality for ourselves.
Take our choice of muesli. To the casual observer, it might seem level pegged with your go-to brand sold at most health-food stores. But we’ve done more homework; ours is actually lower in carbs and sugars, higher in good polyunsaturated fats, and contains a more diverse range of organic ingredients. These are details, we think, are need-to-know, not nice-to-know.
It’s part of our philosophy to keep things simple by offering only a curated selection of products. With overwhelming options, it’s almost impossible to individually research every product available, even for the most ardent shopper. So, in an ethically sourced nutshell, we do all the hard yards for you, eliminating the tyranny of choice.
- Affordable. Our prices are up to 40% less than other retailers.
- Curated. Based on our research and values, we only stock one option per category, eliminating the tyranny of choice.
- Healthy. Not all health products are created equal. So, we look beyond the packaging to present only the healthiest of health foods.
- Convenient. We save you time. On research. In loading trolleys and unloading boots. We take care of the bulky, heavy items and carry them to your doorstep, whenever you need them, anywhere in Australia.
Almost! Around 95% of our products are Certified Organic or Certified Demeter Biodynamic (that means they’re farmed in a holistic and ethical way).
We love hearing about what you love. After all, you obviously have sublime taste as a P&P member! Email us at firstname.lastname@example.org and we’ll review your recommendation to see if it meets our curation values.
We choose our suppliers for what they make. And the difference they are making.
You can spot a P&P supplier from a proudly raised chin. Farmers engaged in sustainable farming practices. A coffee company empowering women by sourcing more than half of its beans from female growers in developing countries. Natural beauty bars preventing millions of plastic bottles from being made and thrown away. From off-grid honey making facilities to compostable chocolate bar wrappers, the list of contributions our partners are making to the world is both long and humbling.
We definitely love to keep it local. When we do hop across the pond, it’s not a decision we take lightly. Sometimes it simply makes more sense to partner with an international brand. Like when:
By representing the Braggs’ of the world, we hope to set a higher standard at home and bring awareness to what is possible: brands with values as wholesome as their products.
- A product isn’t produced here in Australia, or
- The quality of an international brand can’t be matched (yet) by our local options, or
- The overseas brand is outstanding for, not only what they produce, but the work they do. Take our apple cider vinegar. Braggs haven’t just been producing premium vinegar since 1912; they have an entire foundation purely dedicated to health education.
As ethics sit at the core of our business, sustainability is naturally a high priority. Take for example our parcel packaging. First, we re-purpose the packaging that we receive from our suppliers. Next, we source boxes that are made from 100% recycled cardboard. The protection paper inside? That’s 100% recyclable and biodegradable too. We even use an eco-friendly kraft paper-based ‘sticky tape’ to seal our parcels. So you can conveniently recycle the box, tape and all. These steps might seem small, but a little recycled cardboard goes a long way when there are lots of parcels to pack.
Our appetite for eco-conscious practices is second only to our hunger for healthy food for all. We’re committed to growing a company that’s sustainable from top to bottom. And that means working towards a future where our supplier’s 100% plastic-free products are stored in our green powered warehouse and delivered with electric vans: that’s the goal, anyway.
In the meantime, we’ll be continuing to educate Australians through representing, and introducing brands, that are making the planet a better place.
From treehouse to cave mouth, if it’s an address inside Australia, we’ll deliver. As far as we’re concerned, access to healthy, premium quality and affordable products should never depend on something as trivial as your postcode.
It all depends on where you are and how quickly you need your parcel. We have standard delivery rates for metro, regional and remote locations. For those of you who are particularly hungry for your parcel of goodies, there’s express.
|Metro Areas *||Regional||Rural & Remote**|
** Rural and Remote shipment costs will be confirmed at checkout.
If we receive an order before 11am, we’ll endeavour to process it the same day. For orders received on weekends, or after 2pm on Friday, processing begins Monday morning.
|Metro Areas||Regional||Rural & Remote|
Once your order has been sent, you will receive a delivery confirmation email that will include tracking link. After 3 business days, if you have not received this email, please let us know at email@example.com.
Absolutely! At checkout, simply tick the ‘Authority to Leave*’ box. We trust Australia Post with all our parcels. If their driver considers your location unsafe, or inaccessible, a notification card will be left, and your parcel will be safely waiting at your nearest post office.
Mistakes may happen. If your product is damaged, faulty or you believe your order is incorrect, please email us as soon as possible at firstname.lastname@example.org. Please include the following info:
Your Parcel # Number:
The Product Name & SKU:
Of course we will accommodate your change if possible. The quickest way to get in touch is to email email@example.com. Please include your Parcel # Number and let us know what changes need to be made. Unfortunately, if your Parcel has already been processed, we will not be able to change or cancel your order. We will be sure to let you know either way.
If you haven't received an order confirmation email, it is likely because:
If you are certain that the email address linked to your order is correct, please check your junk mail folder. If you still cannot locate the email, please be in touch and we will look into it right away at firstname.lastname@example.org.
- Your order was never actually placed and processed, or
- You have entered an incorrect email address with your order